Send us an email (info@nawapo.com) with pictures and a brief summary of the items that were damaged and we will send you replacement items!
*Please note, orders that are shipped express (2 day or overnight) are more susceptible to damage.
Nawapo, and their sister company KC’s BEST Wild Rice, both use the same account to print labels and prepare their orders for shipment. As a result, an email will come from KC’s BEST Wild Rice but will include the tracking number for your most recent Nawapo order. The company they use for this process is called XPS if you also notice their logo or information on the email you have recieved. The email with the tracking information should arrive to your email no more than 1 day after your order has been shipped.
Your tracking number should also be reflected in your order details on your account once your order has been shipped.
You have 30 days from the date of arrival to review your non-food items and return them if desired. The items must show no signs of wear or use, and the buyer is responsible for return shipping. Please contact us with any discrepancies and to initiate a claim.
Orders are shipped within 3 to 5 days, unless there is a backordered item. Shipping usually takes no more than one week for delivery.
Yes, you can order in bulk and wholesale from both KC’s Best Wild Rice and Red Lake Nation Foods, even though we source wild rice and other food items from our vendors. Visit kcsbestwildrice.com for KC’s Best Wild Rice, and for Red Lake Nation Foods, inquire about wholesale at (218) 679-2611.
Yes, wild rice is naturally gluten-free, making it an excellent grain option for individuals with gluten sensitivities or celiac disease.
We often receive questions about the freshness of our sweetgrass/sage. Please refer to our blog post that explains the drying process of our smudge.
All products listed on our website are also available for purchase on-site and can be picked up locally, allowing you to save on shipping if you are in the 218 area!
After entering your tracking information, you should receive an email confirming your order and shipping details.
Yes, Nawapo is owned by the Red Lake Nation, and we are happy to offer band members an in-store discount. Visit our location within KC’s Best wild rice warehouse at 1211 Industrial Drive, Bemidji, to enjoy your discount!
Our team has crafted an informative blog post outlining various methods for cooking wild rice. You can find the article here.
Yes, Nawapo has a display set up at our warehouse in the Bemidji Industrial Park. Feel free to visit and pick up your order or shop from our displayed selection!
Wild rice has an incredibly long shelf life and rarely expires when properly sealed, keeping it free of dust and contaminants. Cooked wild rice should be refrigerated and consumed within 4-6 days.
After going through a short interview to confirm you are indeed a real person, you can complete an inventory shipment by completing this inventory form which will require the seller to write a product description, determine a listing price (your sales price plus required fees), and upload a picture for each product being added to your inventory.
What does the badge mean?
Sellers have the opportunity to pursue badging that indicates they’ve made a certain number of sales, have a good rating, and have verified their tribal affiliation.
Can I return food items?
No. All food item sales are final.
What if I buy a marked damage item and I decide I no longer want the product?
Once marked and discounted minor damaged items are sold, there will be no option available for refund. All sales are final on marked down items.
What happens if my product doesn’t pass a quality inspection?
If product is damaged upon arrival to the Nawapo fulfillment center, Nawapo staff will contact the seller to notify them of the quality concerns present with each damaged item. Depending on the condition of the item(s), the seller may agree to have items listed under the “damaged” section for a discounted rate agreed to by the seller. If conditions are cause for major concern (i.e: items stained, falling apart, etc.) or if the seller would prefer to make necessary repairs to pass quality inspection, Nawapo will send damaged items back to seller.
What does the vetting process to ensure authenticity look like?
Sellers will have a quick interview with a member of our team, to make sure you’re a real person.
What happens if my order arrives damaged? Or is missing?
All products are inspected by our team before getting shipped out and are packaged to ensure a safe trip from us to you, but if something arrives broken or scratched, you can send intact items back for a refund. If your order never arrives we will work with the shipping agency to get you a refund. Please contact info@nawapo.com with any concerns regarding damaged or missing products.
How long will shipping take? When will I receive my order?
As soon as you make an order you will get shipping tracking information. We entrust shipping to a world wide entity, but know that shipping varies by season. If you have any questions or disputes you can contact info@nawapo.com
Do I need to have a large inventory to sell my items?
You can sell however many items you like! We know that many items can take time to make so if you want to list with one item right away or wait to make a batch, it is up to you.
What does authentic indigenous mean?
First off, thanks for being here! When we say authentic indigenous we are referring to North American Indigenous people which has ranges of tribes from Southwestern United States and Florida to Canada and from Coast to Coast.
How does selling on Nawapo work?
If you would like to sell your work on Nawapo.com, fill out this contact form. After receiving your form, we will call you for a quick interview, review the terms and get your products listed! We work on a consignment basis, so once your work sells we will pay you and payments will go out twice a month.
