Send us an email (info@nawapo.com) with pictures and a brief summary of the items that were damaged and we will send you replacement items! *Please note, orders that are shipped express (2 day or overnight) are more susceptible to damage.
Nawapo, and their sister company KC’s BEST Wild Rice, both use the same account to print labels and prepare their orders for shipment. As a result, an email will come from KC’s BEST Wild Rice but will include the tracking number for your most recent Nawapo order. The company they use for this process is […]
You have 30 days from the date of arrival to review your non-food items and return them if desired. The items must show no signs of wear or use, and the buyer is responsible for return shipping. Please contact us with any discrepancies and to initiate a claim.
Orders are shipped within 3 to 5 days, unless there is a backordered item. Shipping usually takes no more than one week for delivery.
Yes, you can order in bulk and wholesale from both KC’s Best Wild Rice and Red Lake Nation Foods, even though we source wild rice and other food items from our vendors. Visit kcsbestwildrice.com for KC’s Best Wild Rice, and for Red Lake Nation Foods, inquire about wholesale at (218) 679-2611.
After entering your tracking information, you should receive an email confirming your order and shipping details.
Can I return food items? No. All food item sales are final.
What if I buy a marked damage item and I decide I no longer want the product? Once marked and discounted minor damaged items are sold, there will be no option available for refund. All sales are final on marked down items.
What happens if my order arrives damaged? Or is missing? All products are inspected by our team before getting shipped out and are packaged to ensure a safe trip from us to you, but if something arrives broken or scratched, you can send intact items back for a refund. If your order never arrives we […]
How long will shipping take? When will I receive my order? As soon as you make an order you will get shipping tracking information. We entrust shipping to a world wide entity, but know that shipping varies by season. If you have any questions or disputes you can contact info@nawapo.com